Orders
How do I place an order?
Choose a style on its product page, select your size and color, add it to the cart and complete checkout. A confirmation email is sent after payment.
Can I change or cancel an order after placing it?
Yes, until the shipment is created. Contact support with your order number as soon as possible. Once the shipment is created, the order cannot be changed, but an eligible item can be returned under our Return and Refund Policy.
Where can I find size and material details?
Each product page lists the US women’s sizes, upper and sole materials, closure and heel type for that style. Select your size on the product page before adding the item to your cart.
Shipping & Delivery
Where do you ship?
We ship to addresses within the United States. We do not ship internationally, so an order needs a US delivery address to be accepted at checkout.
How long does delivery take?
Orders are processed in 1 to 3 business days. Delivery takes 3 to 7 business days after dispatch, so the total from order to delivery is 4 to 10 business days.
How much does shipping cost?
Standard shipping is free on every order, and the checkout shows Free shipping before you pay. No shipping fee is added to your total, whatever the size of your order.
How do I track my order?
A tracking number is emailed once the shipment is created. Enter it on the Track Your Order page to see where your parcel is.
Payments
Which payment methods do you accept?
Depending on availability at checkout, we accept Visa, Mastercard, American Express, Discover, Diners Club and JCB. See the Payment Policy for details.
What currency are charges made in?
Charges are made in US dollars (USD). If your card is issued in another currency, your bank handles the conversion.
When is my card charged?
Payment is taken when you place the order. Orders are not processed or shipped before payment is authorized, and a cancelled order is refunded to the original payment method.
Returns & Refunds
How long do I have to return an item?
You have 30 days from the delivery date. Shoes must be unworn, in original condition and in their original packaging. The full terms are in the Return and Refund Policy.
How do I start a return?
Contact support with your order number. We reply with return instructions, and with a prepaid label when the item arrived damaged, defective or incorrect.
Who pays for return shipping?
You pay for return shipping when you return an item because you changed your mind. We cover it when the item arrived damaged, defective or incorrect.
When will I receive my refund?
Refunds go to the original payment method within 5 to 10 business days after we receive and inspect the return.
Is there a restocking fee?
No. We do not charge a restocking fee, and eligible refunds are issued without a restocking deduction. Return shipping is the only cost that can apply, as set out in the Return and Refund Policy.
Customer Support
How do I contact support?
Email support@nczshoes.com, call +1 813-284-5917, or send a message through the form on the Contact Us page. Include your order number so we can find your order quickly.
When can I reach customer service?
Customer service hours are Monday to Friday, 10am to 5pm. You can phone during those hours, and you can email or use the form on the Contact Us page at any time.
What should I include when I contact support?
Include your order number and the email address used at checkout. If an item arrived damaged or incorrect, attach clear photos of the item and the packaging.
Business Name: NCZ Shoes
Email: support@nczshoes.com
Telephone: +1 813-284-5917
Business Address: 4023 W Waters Ave, Tampa, FL 33614, United States
Customer Service Hours: Monday to Friday, 10am to 5pm
