FAQs
1. What sizes do you carry?
We carry baby, toddler, little kids, and big kids sizes.
Each product page includes a size guide or notes about how the shoe fits.
If you’re unsure between two sizes, feel free to contact us and we’ll help you choose based on similar styles.
2. How long does shipping take?
Most orders are processed in 1–2 business days, and delivery usually takes 3–5 business days within the U.S.
Tracking information is emailed as soon as your order ships.
3. Do you offer free shipping?
Yes. We offer free standard shipping on all U.S. orders.
4. Can I return an item?
Yes. You can return most unworn items within 30 days of delivery.
Items must be clean, unused, and returned with their original packaging.
For full details, please see our Refund & Returns Policy.
5. How do I start a return?
Just email us at support@nczshoes.com with:
- Your order number
- The item you want to return
- A brief note about the issue
We’ll reply with the return instructions.
6. Do you offer prepaid return labels?
Not at the moment.
Return shipping costs are the customer’s responsibility unless an item arrived damaged or incorrect.
7. What if my order arrives damaged?
Please contact us as soon as you can.
Send:
- Photos of the damaged item
- Photos of the box and shipping label
- Your order number
We’ll review the situation and guide you through the next step.
8. What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
All payments are processed securely through trusted payment providers.
9. Can I change my shipping address after placing an order?
If the order hasn’t shipped yet, we may be able to update the address.
Contact us as soon as possible.
Once a package is in transit, we cannot change the address.
10. Do you have a physical store?
Yes. You can visit us at:
4023 W Waters Ave
Tampa, FL 33614, United States
Northwest Plaza
Customers are always welcome to come in for sizing help or to see products in person.
11. What if tracking shows “delivered” but I didn’t receive my package?
Sometimes packages are delivered to a parcel locker, mailroom, or a nearby safe location.
Check with neighbors or building staff first.
If you still can’t find it, contact us and we’ll look into it with the carrier.
12. How do I contact customer support?
You can reach us by:
Email: support@nczshoes.com
Phone: +1 813-284-5917
or by visiting our store during business hours.
We’re a small team, so you’ll get a simple and direct reply.